TERMS OF CONDITIONS
Hello FREYJA Babes! We are committed to make your shopping experience an enjoyable onePlease read these terms and conditions carefully before using https://www.shopfreyja.com. This website is operated and managed by FREYJA Enterprise. In the whole extent of this website, every point the terms “we”, “us” or “our” is used, it refers to FREYJA Enterprise.
By purchasing goods from us, you involve in our “Service” and agree to be bound by the following terms and conditions stated, including the policies referenced herein and/or available by hyperlink. These Terms and Conditions are applicable to all users of the site, including without limitation every user who is browsers, customers and merchants. If you disagree with all or any of the terms of use in this agreement, then you may consider not to access the website or use any of the services.
CHANGES TO TERMS
We are committed to ensuring that our online store is as useful and efficient as possible. For that reason, we reserve the right to make changes to the services, at any time. We will never charge you for any service without making it very clear to you precisely what you're paying for.
Any new features or product(s) which are added to the current store shall also be subject to this Terms and condition. You can always review the most current version of the Terms and conditions at any time on this page. We reserve the right to update, change or retrieve any part of these Terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
PLACING AN ORDER
When you place an order through the Website, we will send an email to confirm that we have received the order. All orders are subject to these terms and conditions. Orders placed through the Website represent an offer to purchase a product. It is accepted for each product when we send you an email to confirm that the order has been received. We reserve the right to reject any order for any reason.
It is important that you enter the correct e-mail address when placing your order. We also recommend that you save your order confirmation email to facilitate any contact with customer service or for future references. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
All orders are subject to stock availability. If we are unable to supply any products that you have ordered, we will inform you as soon as possible. If we cannot fulfill the order, we will refund any payments we have received from you as soon as possible and within 14 days.
PRICES, AND PAYMENT TERMS
Prices and payment details of products are specified on the website. Payment can be made by credit card, Debit card, and/or as further described in the store.
The User guarantees that the information submitted when using the Service, including without limitation, its payment details, shall be complete, correct, truthful and up to date. The User must inform FREYJA Enterprise immediately about any inaccuracies in the offer provided, including the price. Our banking services and payment gateways manage all of our banking transactions. We don’t store any credit card numbers. Your payment is handled by the payment gateways with secure encryption and under strict banking standards. Your card details are sent directly to them and cannot be read or accessed by anyone.
OUR RIGHTS TO CANCEL/REJECT ORDERS
We reserve the right to decline any order you place with us. We may, in our exclusive discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
PRODUCT AVAILABILITY, ERRORS, INACCURACIES AND OMISSIONS
Products on our online store through https://www.shopfreyja.com are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced, the quantity or availability of a product may have changed just prior to you placing your order or other errors may be displayed on the product page. We will normally verify prices, availability and confirm there are no errors on the product page as part of our dispatch procedures.
Where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation.
Also, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions on a product page. We reserve the right to rescind our acceptance and cancel your order without penalty in the event there is an obvious and unmistakable error on the product page, in our reasonable discretion.
PROMO CODES AND OFFERS
Promo Codes and Offers are made at our sole discretion and are subject to time validity, a valid Promotional Code should be entered during the checkout process for a product to be valid. Attempting to add a promo code after purchase or after the expiration of the code will not be acknowledged.
AGE OF CONSENT
By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence. You may not use/access our products for any illegal or unauthorized purpose nor may you, in the use of the Service or online store, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your access to our products or services.
SERVICE TERMS
1. FREYJA Enterprise at this moment grants the User a non-exclusive, non-transferable, limited right to access and use the Service, under the conditions of these Terms & Conditions and for the duration of the Agreement.
2. The use of the Service is at the User's own expense and risk. The User is responsible for meeting the technical and functional requirements and using the electronic communication facilities that are necessary to be able to access and use the Service. The User will at all times bear the risk of loss, theft or damage to any of its data.
3. FREYJA Enterprise will have the right (but not the obligation), at its sole discretion, to review, edit, limit, refuse or remove Content, products or to limit or refuse the User access to the Service. More specifically in the event the use of the Service, according to us, violates these Terms of Use.
4. We may disclose the User's Personal Data or Content, or other data relating to the use of the Service, to third parties where it believes, in good faith, that it is necessary to comply with a court order, ongoing judicial proceeding, criminal or civil subpoena, or other legal process or request by law enforcement authorities, or to exercise its constitutional rights of defense against legal claims.
THIRD-PARTY LINKS
Certain content and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites or applications that are not affiliated with us. FREYJA Enterprise is not responsible for examining or evaluating the content or accuracy of such website or application and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
You’re obliged to review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is regulated by our Privacy Policy. You are to view our Privacy Policy.
USER CONTENT
Our website may contain user-generated content, for example, social media applications. we do not claim any ownership of such contents (images, photos, and videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright or any other right, or otherwise is offended by such content, please contact our customer support.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We, therefore, underwrite in no pledge or represent or warrant that your use of our service will be uninterrupted, timely, assured, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your volition and sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall FREYJA Enterprise, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, manufacturers, service providers or licensors be responsible or liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, protect and hold harmless to FREYJA Enterprise, subsidiaries, affiliates, partners, officers, directors, agents, contractors, license, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these Terms and conditions or the documents they incorporate by reference or your infringement of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms and conditions is discovered to be unlawful, null or unenforceable, such provision shall notwithstanding be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be viewed to be cut off from these Terms of Use, such determination shall not affect the credibility and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties obtained prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and conditions are effective except and until terminated by either you or us. You may terminate these Terms of Service at any time by informing us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to abide by any term or provision of these Terms of Use, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; or accordingly may withhold you of access to our Services (or any part thereof).
ENTIRE AGREEMENT
Our inability to exercise or enforce any right or provision of these Terms of Service shall not constitute a discharge of such right or provision.
These Terms of Use and any policies or operating rules posted by us on this website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, pre-empt any prior or synchronous agreements, communications and proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 days in business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.
If you have not receive your parcel item after an extended waiting period, please contact the shipping courier with your tracking code. For further assistance, contact our team through email at freyjaorders@gmail.com, WhatsApp or Instagram @Shopfreyja for more help.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment country |
Estimated delivery time |
Shipment cost |
|
West Malaysia |
1-2 business days |
Free |
|
East Malaysia |
2-5 business days |
Free |
|
Singapore |
3-6 business days |
RM35 or FREE for Orders above RM350 |
|
Hong Kong |
4-5 business days |
RM70 or FREE for Orders above RM700 |
Wrong Address
If you provided an address that is considered insufficient or incorrect by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed and updated the address with you.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
My tracking says “no information available at the moment”.
It is not uncommon for NO tracking information to show until your package has been scanned in by the respective carriers. It might remain “blank” for up to 48 hours after you receive your tracking link. However, if your order was placed more than a week ago and there is still no information on your tracking number, please contact us at freyjaorders@gmail.com.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, especially if your order contains backorder items. Please keep this in mind when receiving deliveries.
Customs, Duties and Taxes
FREYJA Enterprise is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Damages
FREYJA Enterprise is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at freyjaorders@gmail.com with photos of the package for us to file a claimant against the shipment carrier.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING
Yes, we ship our products all around the world! However, if you happen to be located in a country not listed under our shipping section, please get in touch with us at freyjaorders@gmail.com so we can assist you.
INTERNATIONAL SHIPPING, CUSTOMS & DELIVERY RESPONSIBILITY POLICY
1) Customs Duties, Taxes & Import Fees (DDU / DAP)
All international orders are shipped Delivered Duties Unpaid (DDU/DAP) unless explicitly stated otherwise. This means import duties, taxes (including VAT/GST), clearance/brokerage fees, and any other charges assessed by the destination country are the customer’s responsibility and must be paid to the courier/customs authority before delivery can be completed.
These charges are not collected by FREYJA, and we do not control or predict them. Import charges are determined solely by destination customs, the courier’s customs broker, and their valuation/classification procedures.
2) Required Recipient Documents & Information (e.g., ID/Tax ID)
Some countries (including but not limited to Indonesia) may require the recipient to provide additional information/documents for customs clearance, such as passport/ID number, tax ID (e.g., NPWP/NIK/KTP), proof of payment, or an import registration.
By placing an order, the customer agrees to:
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Provide any requested clearance information/documents promptly when contacted by the courier/customs broker, and
-
Ensure their delivery address, email, and phone number are accurate and reachable.
Failure to provide required documents or information can cause the shipment to be delayed, held, returned, or disposed of.
3) Unreachable Consignee / Failed Delivery Attempts
If the courier is unable to contact the customer, or delivery attempts fail due to reasons including (but not limited to):
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incorrect/incomplete address,
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“business closed,” “recipient unavailable,” “unable to contact,” or
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refusal to coordinate delivery,
the shipment may be held, returned, or disposed of by the courier/customs. In such cases, FREYJA is not responsible for delivery failure.
4) Refused Delivery / Refusal to Pay Duties & Taxes
If the customer refuses to pay any import duties/taxes/fees, refuses delivery, or does not respond to the courier/customs broker within required timelines, the shipment may be returned to sender (RTS) or disposed/destroyed/abandoned per courier/customs rules.
Orders are not eligible for refund in cases of refused delivery, refusal to pay import charges, or failure to provide clearance documents/information.
5) Return-to-Sender (RTS), Disposal, and Associated Charges
If a shipment is returned or disposed of due to customer action/inaction (including refusal to pay import charges, non-response, or unreachable contact details), the customer remains responsible for all costs incurred, which may include:
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return shipping fees,
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clearance/brokerage fees,
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duty/tax assessed by destination customs,
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storage/penalty/processing fees, and
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any additional courier charges.
If the parcel is successfully returned to FREYJA and is in resellable condition, FREYJA may, at our discretion, offer one of the following resolutions:
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Re-shipment to the customer (customer pays all new shipping and any applicable fees), or
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Store credit (if offered), issued only after the returned item is received and inspected.
6) No Refunds for Customs Holds, Seizures, or Disposal
FREYJA does not issue refunds for:
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shipments held due to unpaid duties/taxes/fees,
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shipments delayed due to missing recipient documents or non-response,
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shipments seized or disposed of by customs/couriers, or
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shipments refused by the customer.
7) Chargebacks & Payment Disputes
By completing a purchase, the customer acknowledges and agrees that:
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International delivery may require recipient action (payment of duties/taxes and/or submission of documents).
-
If a shipment is delayed, held, returned, or disposed of due to customer refusal/non-payment/non-response/unreachable contact details, this does not constitute seller non-delivery or grounds for a refund.
In the event of a payment dispute/chargeback, FREYJA will provide the payment provider with supporting documentation, which may include shipping records, tracking updates, courier communications, and evidence of customer non-response/refusal.
8) Customer Support Window for Clearance Issues
If a customer receives a customs/duty/document request from the courier, they must contact FREYJA within 24 hours (or within the courier’s stated deadline, whichever is earlier). While FREYJA may assist by sharing documents such as invoices or proof of payment, clearance requirements and fees remain the customer’s responsibility.
CONTACT INFORMATION
If you would like to: access, correct, register a complaint, or simply want more information please contact us directly Via: