Privacy Policy

PRIVACY POLICY

Last Updated: 1 November 2026

YOUR PRIVACY MATTERS TO US

At FREYJA, we value the trust you place in us when shopping on our website.

This Privacy Policy explains how FREYJA Enterprise ("FREYJA", "we", "us" or "our") collects, uses, stores, protects and shares personal information when you visit www.shopfreyja.com, make a purchase, communicate with our team or use our services.

We are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010, as amended.

By using our website, you acknowledge the data practices described in this policy. Where consent is required by law, we will seek it separately.

1. INFORMATION WE COLLECT

We may collect personal information directly from you or automatically when you interact with our website.

Information You Provide

When you place an order, register an account, contact our team or use our services, we may collect:

Full name
Email address
Phone number
Billing and delivery addresses
Order details and purchase history
Selected products, sizes and preferences
Payment and transaction information
Customer service enquiries and communications
Information voluntarily provided through forms, surveys or other interactions

Payment Information

Payments are processed through authorised third-party payment service providers and banking institutions.

FREYJA does not store customers' full credit or debit card numbers on its own systems.

Payment service providers may collect and process the information necessary to verify, authorise and complete transactions.

Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies, analytics tools and similar technologies.

This may include:

IP address
Browser type and device information
Operating system
Pages viewed and time spent on our website
Referring websites
Approximate geographical location
Language preferences
Shopping cart activity
Website navigation and interaction data

This information helps us understand how customers use our website and improve their shopping experience.

2. HOW WE USE YOUR INFORMATION

We collect and process personal information for legitimate business purposes, to fulfil our contractual obligations and, where required, with your consent or another lawful basis.

Your information may be used to:

Process and Fulfil Orders

Confirm and process purchases
Verify payments and prevent fraudulent transactions
Arrange shipping and delivery
Provide order confirmations and tracking updates
Manage returns, exchanges and refunds

Provide Customer Support

Respond to enquiries
Assist with sizing and product information
Resolve order-related issues
Manage customer requests and complaints

Improve Our Website and Services

Analyse website performance and visitor activity
Understand shopping preferences and product demand
Improve website functionality and navigation
Evaluate customer experience
Improve our products and services

Marketing and Communications

Where permitted by law and subject to applicable consent requirements, we may use your information to:

Send newsletters and promotional communications
Share product launches, new collections and special offers
Provide personalised recommendations
Display relevant advertisements
Conduct advertising and remarketing activities

You may opt out of promotional emails at any time.

Security and Legal Compliance

We may process information to:

Detect and prevent fraud or unauthorised transactions
Protect customer accounts
Maintain website security
Comply with applicable laws and regulatory obligations
Establish, exercise or defend legal claims

3. SHARING YOUR PERSONAL INFORMATION

FREYJA does not sell, rent or lease its customer contact lists to third parties.

However, certain information may be shared with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include:

E-commerce platform providers: To operate our online store and manage customer orders.
Payment service providers: To securely process and verify transactions.
Shipping and logistics partners: To arrange deliveries and provide tracking information.
Customer support service providers: To assist with customer enquiries and order-related communications.
Email and marketing service providers: To manage customer communications, subject to applicable consent requirements.
Website analytics and advertising providers: To understand website activity, measure advertising performance and deliver relevant marketing, subject to applicable privacy requirements.
Professional advisers and authorities: Where disclosure is reasonably necessary for legal, accounting, regulatory or compliance purposes.

We require service providers to handle personal information appropriately and in accordance with their contractual obligations and applicable law.

Some service providers may process information outside Malaysia. Where personal data is transferred internationally, we will take steps required by applicable data protection laws.

Legal Disclosures

We may disclose personal information where reasonably necessary and legally permitted to:

Comply with applicable laws or regulations
Respond to lawful requests from courts or government authorities
Assist with legal investigations or proceedings
Protect the rights, property or safety of FREYJA, our customers or the public
Establish, exercise or defend legal claims

4. SHOPIFY & THIRD-PARTY SERVICES

Our online store operates on Shopify.

Shopify provides the e-commerce infrastructure used to manage storefront functionality, customer accounts, orders, checkout and other related services.

Certain customer information may be processed by Shopify and its service providers to support these functions.

We may also use third-party applications and integrations to support shipping, customer communications, analytics, advertising and other store operations.

These providers may process information according to their respective agreements, privacy policies and applicable laws.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

5. EMAIL MARKETING & CUSTOMER COMMUNICATIONS

Customers may receive transactional communications relating to purchases, payments, deliveries, returns or other necessary order-related matters.

These communications are separate from promotional marketing messages.

Where permitted by law and subject to applicable consent requirements, customers may also receive:

New collection announcements
Product restock notifications
Promotional offers
Newsletters
Other FREYJA marketing updates

Unsubscribing

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our promotional communications.

You may also contact us at freyjaorders@gmail.com to request that we stop sending promotional messages.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to your purchases or customer service enquiries.

6. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to support website functionality, improve user experience, analyse website activity and, where applicable, assist with advertising.

Cookies are small files stored on your device when you visit a website.

Types of Cookies We May Use

Essential Cookies

These support necessary website functions, including:

Shopping cart functionality
Checkout and payment processes
Customer account sessions
Website security
Authentication and fraud prevention

Preference Cookies

These may remember settings such as language, region or other website preferences.

Analytics Cookies

These help us understand how visitors use our website, including which pages are visited, how customers navigate the site and how our website performs.

Advertising & Marketing Cookies

Where enabled and permitted, these may help us measure advertising campaigns, understand customer interactions and