TERMS & CONDITIONS

Last Updated: 1 November 2026

Welcome to FREYJA.

Thank you for visiting and shopping at www.shopfreyja.com.

Please read these Terms & Conditions carefully before accessing our website or placing an order.

This website is operated and managed by FREYJA Enterprise ("FREYJA", "we", "us" or "our").

By accessing our website, placing an order, or using any services provided through www.shopfreyja.com (the "Website"), you agree to be bound by these Terms & Conditions, together with any policies referenced herein, including our Shipping Policy, Return & Refund Policy and Privacy Policy.

These terms apply to all visitors, customers, account holders and other users of our Website.

If you do not agree with these terms, please refrain from using our Website or services.

Nothing in these Terms & Conditions excludes or restricts any statutory consumer rights or remedies that cannot lawfully be excluded.

1. CHANGES TO OUR TERMS & SERVICES

FREYJA reserves the right to update, amend, replace or remove any part of these Terms & Conditions by publishing the revised version on our Website.

We may introduce, modify, suspend or discontinue products, features or services at our discretion, subject to applicable law and existing contractual obligations.

Any new products, features or services introduced on our Website will also be subject to these Terms & Conditions unless otherwise specified.

The latest version will always be available on this page.

Your continued use of the Website following the publication of revised terms constitutes acceptance of those changes to the extent permitted by law. Changes will not retrospectively remove rights already accrued under an existing purchase.

Any charges for paid products or services will be clearly disclosed before payment is required.

2. PLACING AN ORDER

By placing an order through our Website, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.

Once your order has been submitted, an order confirmation email will be sent to the email address provided during checkout, acknowledging receipt of your order.

All orders remain subject to payment verification, product availability, pricing accuracy and our rights to reject or cancel orders as outlined in these terms.

FREYJA reserves the right to refuse or cancel an order where permitted by law, including where there are concerns regarding stock availability, payment verification, incorrect information, suspected fraud or pricing errors.

Customers are responsible for providing accurate and complete contact, billing and delivery details when placing an order.

Please ensure that your email address is correct and accessible, as important information regarding your purchase, payment, shipment and tracking will be sent to this address.

We recommend retaining your order confirmation email as proof of purchase and for future reference.

Product Availability

All products are subject to stock availability.

While we make reasonable efforts to maintain accurate inventory information, availability may change before or during order processing.

If an item you have ordered becomes unavailable and we are unable to fulfil your order, we will notify you as soon as possible.

Where an order cannot be fulfilled, any payment received for the unavailable item will be refunded as soon as possible and within 14 days, in accordance with our existing fulfilment terms and applicable law.

3. PRICES & PAYMENT TERMS

Product prices and accepted payment methods are displayed on our Website.

Payment may be made by credit card, debit card or any other payment method made available during checkout.

Customers are responsible for ensuring that all information submitted during checkout, including payment details, is complete, accurate, truthful and up to date.

If you identify an inaccuracy in the information or pricing displayed during your purchase, please notify FREYJA promptly.

Payment transactions are processed through third-party banking institutions and payment service providers.

FREYJA does not store customers' full credit card numbers. Card payment details are transmitted directly to the relevant payment service providers through their secure payment systems.

Additional Payment Requirements

Where a payment method involves currency conversion, bank transfers, processing charges or other applicable fees, the relevant payment instructions and charges will be communicated during checkout or through the payment instructions provided for that method.

Customers must follow the applicable payment instructions to allow us to verify and process their orders.

4. OUR RIGHT TO REFUSE, LIMIT OR CANCEL ORDERS

FREYJA reserves the right, at its discretion and subject to applicable law, to refuse, limit or cancel orders.

We may impose quantity restrictions on purchases made by the same person, household, customer account, payment card, billing address or shipping address.

We also reserve the right to limit or prohibit orders that reasonably appear to be placed by unauthorised dealers, resellers, distributors or for suspected fraudulent or abusive purposes.

Where an order is amended or cancelled, we may attempt to notify the customer using the email address, billing information or telephone number provided during checkout.

Customers agree to provide current, complete and accurate purchase and account information for all transactions made through our Website.

Where payment has already been received for an order that FREYJA cannot fulfil or lawfully cancels, the applicable refund will be processed in accordance with these terms and applicable law.

5. PRODUCT INFORMATION, AVAILABILITY & PRICING ERRORS

We make reasonable efforts to ensure that all product descriptions, prices, availability information, shipping charges, promotional details and other content displayed on our Website are accurate.

However, errors, inaccuracies or omissions may occasionally occur.

These may include:

• Incorrect product prices

• Inaccurate product descriptions

• Incorrect stock availability or quantities

• Promotional or discount errors

• Incorrect shipping charges

• Incorrect estimated delivery times

• Typographical or technical errors

FREYJA reserves the right to correct inaccurate information and update product listings when errors are discovered.

Incorrect Pricing

If a product's correct price is lower than the price displayed on our Website, we will apply the lower price when fulfilling the order.

If a product's correct price is higher than the displayed price, we may contact the customer for instructions before dispatch or reject the affected order and notify the customer.

Where an obvious and unmistakable pricing or product listing error has occurred, FREYJA reserves the right to cancel the affected order, subject to applicable law, even if an automated order confirmation has already been issued.

Where payment has been collected for an order cancelled due to such an error, the amount paid for the affected item will be refunded.

FREYJA is not obligated to fulfil an order at an obviously incorrect price where cancellation is permitted by applicable law.

6. PROMOTIONAL CODES & SPECIAL OFFERS

Promotional codes, discounts and special offers are issued at FREYJA's discretion and are subject to their respective conditions and validity periods.

Unless otherwise specified, promotional codes must be entered and successfully applied during checkout.

Requests to apply promotional codes after an order has been completed or after a promotional code has expired will not be accepted.

FREYJA reserves the right to discontinue or amend promotional offers in accordance with their published terms and applicable law.

7. AGE & ACCEPTABLE USE

By using this Website, you confirm that you have reached the age of majority in your place of residence, or that your use of the Website is authorised and supervised by a parent or legal guardian where permitted by law.

Customers must not use the Website or its products for any unlawful, fraudulent or unauthorised purpose.

You agree not to violate any applicable laws or regulations, including intellectual property and copyright laws, when using our services.

A breach of these Terms & Conditions may result in suspension or termination of access to the Website or services.

8. USE OF OUR WEBSITE & SERVICES

FREYJA grants users a limited, non-exclusive and non-transferable right to access and use our Website and services in accordance with these Terms & Conditions.

Users are responsible for maintaining the devices, internet connections and other technical requirements necessary to access the Website.

Use of the Website is at the user's own risk, subject to any rights and protections provided by applicable law.

FREYJA reserves the right, where reasonably necessary and legally permitted, to review, edit, restrict or remove content, products or access to our services.

This includes situations where we reasonably believe a user's activities violate these Terms & Conditions or applicable laws.

We may disclose personal information or other relevant data to authorised third parties where reasonably necessary and legally permitted, including to comply with court orders, subpoenas, lawful requests from authorities, legal proceedings or to establish, exercise or defend legal claims.

Any such disclosure will be subject to applicable data protection laws and our Privacy Policy.

9. SHIPPING & DELIVERY

All purchases made through FREYJA are subject to our Shipping Policy, which forms an integral part of these Terms & Conditions.

Our Shipping Policy outlines the applicable shipping rates, estimated delivery times, order processing, tracking, incorrect delivery addresses, lost or damaged parcels and other delivery-related conditions.

Customers are responsible for providing accurate and complete shipping information and cooperating with courier requirements where applicable.

Estimated delivery times are provided as a guide and may be affected by circumstances beyond our reasonable control.

International Orders

International customers are responsible for complying with the customs and import requirements of their destination country, including the payment of applicable duties, taxes, clearance fees and the submission of any required documentation.

Failure to comply with these requirements may result in delayed, held, returned or disposed shipments.

Any resulting liability, charges or refund eligibility will be governed by our Shipping Policy, subject to applicable law.

By placing an order, customers acknowledge and agree to the applicable shipping and delivery terms.

For full details, please refer to our Shipping Policy.

10. THIRD-PARTY WEBSITES & SERVICES

Our Website may contain links to third-party websites, applications, products or services that are not owned, operated or controlled by FREYJA.

We do not guarantee the accuracy, availability, security or reliability of third-party websites or services.

FREYJA is not responsible, to the extent permitted by law, for loss or damage arising from transactions or interactions conducted independently through third-party websites or services.

Customers should review the relevant third party's terms, policies and practices before entering into transactions with them.

Complaints or disputes concerning third-party products or services should be directed to the relevant provider.

11. PERSONAL INFORMATION & PRIVACY

The collection, use, storage and disclosure of personal information provided through our Website are governed by our Privacy Policy and applicable data protection laws.

By using our Website, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.

Please refer to our Privacy Policy for further information regarding how your data is handled and the rights available to you.

12. USER-GENERATED CONTENT

Our Website may display user-generated content, including images, photographs, videos, reviews and social media content.

Unless otherwise stated, FREYJA does not claim ownership of content created by third parties.

Where we display third-party content, the relevant ownership and intellectual property rights remain with their respective rights holders.

FREYJA is not responsible for user-generated content to the extent permitted by law.

If you believe that content displayed on our Website infringes copyright, intellectual property rights or other legal rights, please contact our customer support team.

We reserve the right to review and remove content where appropriate.

13. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

FREYJA makes reasonable efforts to maintain an accurate, secure and functional Website.

However, we do not guarantee that access to our Website or services will always be uninterrupted, timely, secure or error-free.

We do not guarantee that all information or results obtained through use of the Website will be free from inaccuracies or technical errors.

FREYJA may temporarily suspend or restrict access to the Website for maintenance, technical issues, service updates or other operational reasons.

To the fullest extent permitted by applicable law, the Website and associated services are provided on an "as is" and "as available" basis.

Except where expressly stated or required by law, FREYJA makes no additional warranties or representations regarding uninterrupted access, service availability or fitness for any particular purpose.

Limitation of Liability

To the maximum extent permitted by applicable law, FREYJA Enterprise and its directors, officers, employees, affiliates, agents, contractors, suppliers, manufacturers, service providers and licensors will not be liable for indirect, incidental, special, punitive or consequential losses arising from the use of the Website or services.

Such losses may include lost profits, lost revenue, lost savings, loss of data, business interruption or replacement costs.

Any exclusion or limitation of liability applies only to the extent permitted by applicable law.

Nothing in these Terms & Conditions excludes or limits FREYJA's liability where such exclusion or limitation is prohibited by law, or restricts any mandatory statutory consumer guarantees, rights or remedies.

14. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless FREYJA Enterprise and its affiliates, partners, directors, officers, employees, agents, contractors, service providers, suppliers and representatives against third-party claims, losses, liabilities, damages and reasonable legal costs arising from:

• Your breach of these Terms & Conditions

• Your violation of applicable laws

• Your infringement of third-party intellectual property or other legal rights

This provision applies only to claims and losses for which you are legally responsible and does not exclude any liability FREYJA cannot lawfully disclaim.

15. SEVERABILITY

If any provision of these Terms & Conditions is determined by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

16. TERMINATION

These Terms & Conditions remain effective unless terminated by you or FREYJA.

You may discontinue using our Website or services at any time.

FREYJA reserves the right to suspend, restrict or terminate access to the Website or services where we reasonably believe a user has breached these Terms & Conditions or applicable law.

Termination does not affect any rights, payment obligations or liabilities that arose before termination.

Provisions that are intended to survive termination, including relevant payment, liability, indemnification and dispute-related provisions, will continue to apply where legally enforceable.

17. ENTIRE AGREEMENT

These Terms & Conditions, together with the policies and operating rules expressly referenced on our Website, constitute the agreement governing your use of our services and purchases made through the Website.

They supersede previous communications, proposals or understandings relating to the same subject matter, except where otherwise required by law or expressly agreed in writing.

FREYJA's failure or delay in exercising a right under these terms does not constitute a waiver of that right.

Any interpretation of these terms remains subject to applicable law, including mandatory consumer protection requirements.

18. CONTACT INFORMATION

For questions, complaints, payment enquiries, order assistance or requests concerning your personal information, please contact:

FREYJA Enterprise

Website: www.shopfreyja.com

Email: freyjaorders@gmail.com

Instagram: @shopfreyja

Thank you for shopping with FREYJA. ♡