SHIPPING POLICY
Thank you for visiting and shopping at https://www.shopfreyja.com. Following are the terms and conditions that constitute our Shipping Policy.
We offer FREE SHIPPING throughout Malaysia for all orders. Also, we offer FREE SHIPPING for international orders with a minimum spend on your order.
Due to the increase of shipping costs and the impact of COVID-19, it may take longer than usual to fulfill the order. We are working to get your order to you as quickly as possible.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 days in business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.
If you have not receive your parcel item after an extended waiting period, please contact the shipping courier with your tracking code. For further assistance, contact our team through email at freyjaorders@gmail.com, WhatsApp or Instagram @Shopfreyja for more help.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment country |
Estimated delivery time |
Shipment cost |
|
West Malaysia |
1-2 business days |
Free |
|
East Malaysia |
2-5 business days |
Free |
|
Singapore |
3-6 business days |
RM30 or FREE for Orders above RM350 |
|
Hong Kong |
4-5 business days |
RM70 or FREE for Orders above RM700 |
Wrong Address
If you provided an address that is considered insufficient or incorrect by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed and updated the address with you.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
My tracking says “no information available at the moment”.
It is not uncommon for NO tracking information to show until your package has been scanned in by the respective carriers. It might remain “blank” for up to 48 hours after you receive your tracking link. However, if your order was placed more than a week ago and there is still no information on your tracking number, please contact us at freyjaorders@gmail.com.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, especially if your order contains backorder items. Please keep this in mind when receiving deliveries.
Customs, Duties and Taxes
FREYJA Enterprise is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Damages
FREYJA Enterprise is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at freyjaorders@gmail.com with photos of the package for us to file a claimant against the shipment carrier.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Yes, we ship our products all around the world! However, if you happen to be located in a country not listed under our shipping section, please get in touch with us at freyjaorders@gmail.com so we can assist you.